Currencies Direct Review

Table of Contents


1.    What does brand Currencies Direct mean?
2.    What are its customer ratings?
3.    How are other customers reacting to their services?
4.    Can I trust Currencies Direct?
5.    How do I send money with Currencies Direct?
6.    What are the different types of fees charged?
7.    Why is Currencies Direct better than banks?
8.    Where do I find alternatives to Currencies Direct?
9.    When is it advisable to use Currencies Direct?  
10.    What is their origin story?

 

1. What does brand Currencies Direct mean?
Currencies Direct has maintained its focus on being an innovative service provider of foreign exchange and international transfers for consumers and high net worth individuals.

 

2. What are its customer ratings?

Ninety one percent of the customers who have reviewed Currencies Direct have graded them as great and excellent. Exchange rates of higher amounts are competitive and they do not focus on low value transactions. And a dedicated manager makes the transaction easier.     

 

3. How are other customers reacting to their services?

Using the natural language processing capability of R more than one thousand five hundred reviews written in Trustpilot website was analysed for customers’ emotions. The positive feelings dominated the negative ones. The reviews show that they are not competing in the same plane as that of a TransferWise or a Xendpay. Customers’ state that Currencies Direct is helpful, friendly, and professional and customer support focused money transfer service provider. The reviewers expressed confidence to recommend the services of Currencies Direct. Few of them were disappointed over the delay but the customer support team has actively responded to their posts in Trust pilot website.  You may read them in Trust pilot portal.

Overall the customers are happy about using Currencies Direct. You may choose to use Currencies Direct when you are sending large amounts of cash - more than ten thousand pounds or equivalent.

Visit Currencies Direct

Emotional analysis of Trust Pilot reviews recieved in the last three months

When we process the reviews given by customers in the past three months using natural language processing algorithm, we can clearly observe that the customers describe Currencies Direct as helpful, efficient, friendly and professional. The reviewers found them to be excellent service provider and were willing to recommend their services. The positive reviews outweigh the negative ones.

Some of the reviews that represent the customer feedback in Trust Pilot are

Recently made my first currency transfer so I was a bit nervous, but Germaine from Currencies Direct talked me through the process and was efficient, friendly and calm, despite problems with my internet. The whole process went very smoothly. I would not hesitate to recommend CD. Thanks Germaine!” - Ray Harvey on Tuesday, November 7, 2017

 

I can truly recommend Currencies Direct. They are extremely efficient, helpful, and willing to go the extra mile to help their clients. They make everything user friendly and take the anxiety out of currency transfers.” - Dave V on Wednesday, December 6, 2017

 

I was so pleased with the efficiency and patience given to me, I was a nervous person and it was so nice to speak to two very, very helpful advisers.The transaction was completed, and I am a very happy person. Many thanks.” - Benjamin Panter on Monday, December 11, 2017

 

I did an international transfer that was returned but they told me lies and tried to deduct money from it. I complained and they kept refusing to answer my questions and emails - will take the matter the further.” Chapman on November 22, 2017
Reply from Currencies Direct
Published Thursday, November 23, 2017
Hello Mr Chapman,
We've found your account now, thank you for getting back to us with your ref number. We apologise again for the difficulties you've experienced but as we have explained, the account details you provided were not valid. We tried sending the funds multiple times as instructed, but they were returned to us on each occasion.
We can assure you that Currencies Direct does not charge any fees on our transfers. Unfortunately the deductions you mentioned were applied by the intermediary bank and were completely outside of our control.
We appreciate your frustration though and a member of our team will be in touch to see if there is anything else that we can do for you.
Best Wishes,
The Currencies Direct Team


Great to deal with - It was all my fault! I caused a problem between Currencies Direct and my UK bank (RBS) by miscalculating my Current Account balance. Both parties did their best to sort this out, but the folk at CD kept calm and reassuring and helpful throughout, despite my near panic!
I have always been impressed, over many years, at the friendly and personal relationships one is able to establish with the people in this high pressure business. They are easily reached by phone, they listen with patience, and they explain carefully what has to be done. I'm very, very satisfied with their service over a long, long time. Thank you CD.
” - Claude Ripley on Friday, November 24, 2017

 “I recently sold a property in Spain and one of my concerns was getting a good deal on exchanging the euors for sterling. I made a very good choice in Currencies Direct to organise this for me. Right from the beginning the service was highly professional, friendly and without complications. This made the stressful experience of selling a property abroad a lot easier to deal with. Everything was explained to me in a clear, concise manner, no questions were left unanswered and the money was back in my UK account very quickly, exactly as promised. Thanks to all the team in Nerja, Spain” - Gary Cohen on Saturday, November 25, 2017

Currency transfer made easy! - I had to send a fairly large sum abroad, and wasn't sure how to do it. Currencies Direct assigned me a contact who answered all my email and phone queries and steered everything through quickly and efficiently with no problems at all. In fact I was amazed how fast and easy it was. I would use Currencies Direct again without hesitation” said Sylvie on Tuesday, October 31, 2017

From these reviews, it is evident that when you use Currencies Direct for your money transfer, you would find them to be helpful, efficient, friendly and professional. In the case of having some trouble their customer, support would help you out. Once you commit to a rate and initiate a transfer, you cannot change it. When the markets are volatile, use all the information you have before you make the transfer. Visit Perfectremit.com to help you identify the best rates. When you are sending money to India, Currencies Direct accepts only transfers greater than 25,000 GBP or equivalent. For other currency pairings, they do amounts greater than 100 GBP.

 

4. Can I trust Currencies Direct?
Financial Conduct Authority authorizes Currencies Direct as an Electronic Money Institution. They have the Level 1 (highest possible) Dun & Bradstreet credit rating. This means that Currencies Direct has the lowest possible level of risk. And in an year they handle more than currency worth over £4.5 billion. Money is always kept in a segregated account and is not used for any other purposes. More than 210,000 people have trusted Currencies Direct to manage their currency transfers since 1996.     

 

5. How do I send money with Currencies Direct?

Four simple steps to send your money overseas

  • Sign up!
  • Select the currency you want to buy and tell where it is going to
  • Make your payment via card or bank transfer
  • Currencies Direct converts the money and sends in the same day 

 

6. What are the different types of fees charged?

The exchange rate of your transfer is the rate you agree with your currency expert over the phone or online when you book your transfer. Once the transfer has been confirmed, you rate will be remain the same, independently of what is happening on the markets. There are no charges for most of the transactions and no hidden fees or commissions. If Currencies Direct charges for a service, they will tell you upfront so you know exactly what it is going to cost you. About 90% of the transactions are free!

Although Currencies Direct would not charge a fee, your credit card company and / or the receiving bank might charge you some fee. You might want to check with them before making the transfer.

Visit Currencies Direct

 

7. Why is Currencies Direct better than banks?
Currencies Direct offers a better deal than banks.
See how much you could save transferring money abroad with us opposed to your high-street bank, based on sending £100,000 to Europe.

  Currencies Direct Average bank
Rate 1.1322 1.1032
Fee* £0 £35
You receive €113,220 €110,320

That’s an additional €2,900 in your overseas account.
*Fees and exchange rate data for banks taken from the International Money Transfer Index™ (IMTI™). Rates received 15 June 2017.

 

8. Where do I find alternatives to Currencies Direct?
www.perfectremit.com helps you compare Currencies Direct and other service providers. In the simple and easy to use interface, you may select the source and destination currencies to find the alternative service provider.  

 

9. When is it advisable to use Currencies Direct?
If you are looking for bank-beating exchange rates, friendly customer service and a simple process to move your money overseas then Currencies Direct is for you.  

Visit Currencies Direct

 

10. What is their origin story?
    1996 Currencies Direct is founded, and we make our very first money transfer
    1999 We open our first European branch in Torrevieja, Spain
    2004 We open our office in Cape Town, South Africa
    2005 We expand our operations and opened our office in Mumbai
    2005 We make it onto the Sunday Times Fast Track 100 list
    2007 We open our office in USA
    2008 Our online money transfer service launches
    2009 The Financial Conduct Authority (FCA) authorise us
    2010 We achieve the highest possible credit rating, level 1, with Dun & Bradstreet
    2011 We open our office in Nice, France
    2012 Our group is recognised as a Global Growth Company by the World Economic Forum
    2012 We appoint PwC as our auditors
    2013 Our employee numbers exceeded 250
    2013 We expand our operations to Malta and Ireland
    2014 We launch our new brand
    2016 We launch the best money transfer mobile app on the market
    2016 We win the MoneyAge ‘Money transfer provider of the year’ award
    2017 Our 14th branch in Southern Europe opens, bringing the number of branches to 22
    2017 Our 210,000th customer sends money overseas
    2017 We win the MoneyAge 'Consumer Champion of the Year' award

 

References:
https://www.currenciesdirect.com/en
https://www.trustpilot.com/review/www.currenciesdirect.com
https://www.currenciesdirect.com/en/let-s-talk/faq

 

This is an independent review written by perfectremit.com. Review data of more than one thousand five hundred currencies direct customers were collected from Trust pilot website.  Emotional analysis was performed on the customer data using the natural language processing libraries of open source statistical analysis software R. Emotional analysis is performed to provide the readers with an emotional summary of all the reviewers. We believe that this information will enable the readers in making the right decision.  


Company data was collected from the website and other credible sources of information. Care has been taken to ensure that right, relevant and accurate information has been used in this review. Perfectremit.com hopes that this review will help you in making the right choice for your international money transfer needs.